Advisor | Writer | Researcher
Unfiltered Strategy for Office Real Estate and Client Service
— Anita J. Turner
Latest insights
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How to Review a Lease
In 21 years of tenant rep brokerage, I have had the privilege of working with some exceedingly smart real estate lawyers reviewing leases. [Tom Aggen, Linda…
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How to Avoid the Nightmare of a Missed Notice Date
When I was in college and grad school, I waited tables to pay my tuition bills. At that time, my nightmares were either about tests for…
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The Best Rights of First Refusal Address These 5 Things
In leasing, when a landlord agrees to give a tenant a right of first refusal (“ROFR”), the landlord is committing that when the landlord receives a…
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Have You Earned a Gold Star For Client Service?
Client service has always been my biggest focus at work. You’re thinking “Right. You’re just writing that because your clients read your blog.” While that may…
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Big Apple Wisdom Part II: You’re Using That CRM System All Wrong!
Do you use a CRM (client relationship management) software system? I do, but after attending LegalWeek in New York last week, I have a new perspective…
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Your clients like you, but would they recommend you?
The best way to retain your current clients and win new ones (whether in law, real estate or other service industries) is to deliver superior client…
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Why a rate reduction in lieu of an improvement allowance is a no go
If you do not work in commercial real estate for a living and have gone through the office leasing process, you have probably been confounded by…
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This is what understanding your client looks like
I preach ad nauseum about the importance of understanding your client’s business if you want to provide a service to them. Ultimately, all clients are buying…
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Have a Game Plan Before You Call the Plays
I have spent 25 years of my life in the commercial real estate world, first as an attorney, then as a broker. Consequently, I am not…
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Should Office Buildings Have Dress Codes?
Most days when I head into work in the morning, I am in “business” attire. The theory is that this renders me appropriately dressed for any…
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For Property Managers, Snow Days Are No Vacation
While I may be a Southern lady now, I was a Minnesota girl for the first 22 years of my life. Consequently, I am no stranger…
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Could Non-Lawyers Help Law Firms Become High-Growth Companies?
12/6/2017 UPDATE: The post below is the first blog post I ever wrote on May 2, 2016. Honestly, the idea for a law firm advisory board…